Dear Fiona,
Thank you for your attention and your corporation, actually i wanted to email you to inform that our tour are finish & everything is ok,
but because i still tired and busy, i just had to send a feedback email to you right now.
FYI we don't have any problem & overall still good,
we satisfied with your help & your company service.
We are making the summary of comparison & report for :
hotel
transportation
guide
restaurant & foods
maybe next week it will be finished, this comparison is made to inform & give some feedback for you,i hope our information can make you perfectly when you consult the guest.
Which make us not so happy is :
At Days Inn Hotel - Beijng, they claimed that we were drinking water whose that must be pay ( drinking water must be pay at the bed room ), even though we do not drink the drinking water that must be pay, we drink the drinking water whose free of charge.
At The Beijing Acrobatic Show, we've arrived at the theater, but the tickets are sold out, then it would be better if the company had booked the tickets before we came so that the itinerary has not changed (dinner changed with acrobatic show because of that our dinner becomes at 5.30 pm).
Xian City Hotel is not so good, lobby & bed room look old but the location is good, better if you recommend the Melody Hotel.
At The Bund River Side Hotel, if the food at breakfast restaurant is empty they not fill the meal quicly, but very long time & the persons who make the ommelet is no friendly !!
The bus whose pick up us from Shanghai to Hangzhou Airport arrived late at the our hotel, it's make us woory, because the airport is too far from Shanghai, we worry if we have the trouble at the road ( traffic jamb, etc. ) then we will late arrive at the airport, better if they pick up on time, because we have the spare time.
But overall our score for your company and your job is good & I'm not worry to recommend you & your company to my friend who will visit to China.
FYI : We just know that the people at the station in China are very much and crowded,if we have no tour guide at there maybe we will have some problems,actually for tourism like us who cannot speak & read Chinese language
Thank you for serving us when we visit China on 16-26 August 2012.  
Andrew Agus Salim