We understand that you have to cancel your trip for some reason. If you wish to cancel your booking with us we need to receive your request in writing, and all vouchers or tickets returned to us. However, not all bookings can be cancelled and cancellation fee will be added. The cancellation fee will be calculated as follows:
The cancellation fee will be calculated as follows:
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Period before departure when cancellation is notified
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Cancellation Fee
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More than 31 days
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10% of ticket price
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Between 7-31 days
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30% of ticket price
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Between 2-7 days
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40% of ticket price
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Within 48 hours
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100% of ticket price
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Notes: We issue the tickets in the first week of the departure month. According to request of guests, we can issue the tickets in advance. Once the tickets are issued before its departure month, it CANNOT be cancelled. If you cancel your booking in such case, there will be 100% cancellation charge.
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The Chinese classify sleeper types differently from the Russians, so westbound trains 3 & 19 from Beijing to Moscow are shown as having '3rd class', but this is in fact the same 4-berth sleepers shown on eastbound trains as 2nd class. '2nd class' on train 3 is what other agencies call 1st class 4-berth. There is no platskartny or Chinese-style hard class on trains 3/4 or 19/20, so any mention of 3rd class or hard class on these trains actually means 4-berth sleepers.
We will send you the voucher to confirm you with the reservation of the international train tickets, and you could show it to the consulate when applying for the tourist visa.
I’m afraid that we are not able to help booking the tickets from Ulan Bator to Irkutsk.
The train 23 leaves from the central railway station.
Yes, please take the voucher with you when coming to our office to pick up the train tickets.
Generally, we issue the tickets in the first week of the departure month. According to request of guests, we can issue the tickets in advance. But once the tickets are issued before its departure month, it cannot be cancelled. If you cancel your booking in such case, there will be 100% cancellation charge.
Train 23 runs from Beijing to Ulan Bator on Tuesdays, also Mondays from late June to late October 2011. Please double-check days of running when you book the train tickets. The train has deluxe 2-berth, soft class 4-berth & hard class 4-berth.
Trains 3 & 19 from Beijing to Moscow can usually only be used for international journeys rather than internal journeys wholly within Russia. If you want to stop off at Irkutsk (for example), book a Russian internal train (for example the 'Rossiya' or the 'Baikal') for the journey between Irkutsk and Moscow.
Train 3 may also not take passengers from Beijing to Ulan Bator, at least in the peak summer season, as it is largely reserved for passengers going through to Russia. Beijing- Ulan Bator passengers should take train 23 instead.
Yes, the service charge is already included in the ticket price.
Due to the enormous demand, you are suggested to make the reservation at least 1 month in advance.
We recommend you to use Paypal to pay for the train tickets. You can use your credit card to finish the payment.
We could offer you the voucher to confirm you the reservation for the train tickets and you can show it to consulate when applying for the tourist visa.
1st class 2-berth (deluxe soft class)
1st class 4-berth (soft class)
2nd class 4-berth (hard class)
In case of losing tickets during the delivery process, we think it is better to hand the tickets to you in person. So please come to our office in Beijing to pick up the tickets after your arrival.
We need you to offer the information below to book the Trans-Siberian tickets:
Ticket information: Departure Date/Train No. /Ticket Type
Personal information: Surname/Given name/ Passport No. /Nationality
